Privacy Policy

1. Information We Collect

We collect only the information necessary to process your trade inquiry and provide our export services:

We do not collect sensitive personal data such as financial account details, ID numbers, health information or biometric data through our website.

2. How We Use Your Information

The information you provide is used exclusively for legitimate business purposes:

• Processing your inquiry — to respond with pricing, product details and sample arrangements
• Sending quotations and proforma invoices — to facilitate trade transactions
• Order fulfilment and shipping — to arrange logistics and share shipment documents
• Communication — to keep you updated on order status, dispatch and documentation
• Email auto-reply — an automated confirmation is sent to your email upon inquiry submission
• Business records — to maintain transaction records as required by Indian accounting and export compliance laws
• Improving our services — aggregate (non-personal) analysis of website usage to improve user experience

3. How We Store & Protect Your Data

Your data is stored securely on our servers hosted on a cPanel-based hosting environment with the following protections:

• Database encryption — inquiry data stored in a secured MySQL database with restricted access
• HTTPS / SSL — all data transmitted via our website is encrypted using SSL/TLS protocols
• Access controls — only authorised Sneha Enterprises staff can access your inquiry data via our admin panel, protected by password authentication and session tokens
• Server security — .htaccess protection prevents unauthorised direct access to data files
• No public data exposure — inquiry data is never displayed publicly on our website

4. Who We Share Your Data With

We share your information only with parties strictly necessary to fulfil your trade order:

• Freight Forwarders & Shipping Agents — to arrange cargo booking, container loading and Bill of Lading issuance (name, company, destination port shared only)
• Customs & Export Authorities — Government of India export documentation requires buyer details on shipping documents (Commercial Invoice, Packing List, etc.)
• Quality Inspection Labs — to arrange pre-shipment testing; only product details shared, not personal data
• Email Service Providers — we use standard email infrastructure (cPanel mail / SMTP) to communicate with you; subject to their privacy policies

We do not share your data with advertisers, data brokers, social media platforms or any other third parties for marketing purposes.

5. Cookies & Tracking

Our website uses minimal cookies:

• Essential cookies only — required for basic website functionality (no tracking or advertising cookies)
• No third-party tracking — we do not use Google Analytics, Facebook Pixel, or similar tracking tools on our website
• Session data — temporary session information may be stored in your browser to maintain your form inputs

You can disable cookies in your browser settings. This will not affect your ability to use our website or submit inquiries.

6. Third-Party Links

Our website may contain links to third-party websites including:

• WhatsApp (wa.me) — for direct messaging
• Google Maps — for location display
• YouTube — for embedded video content in our Gallery

When you click these links or interact with embedded content, you are subject to the respective platform's privacy policy. Sneha Enterprises has no control over and accepts no responsibility for third-party privacy practices.

7. Your Rights

You have the following rights regarding your personal data held by Sneha Enterprises:

• Right of Access — Request a copy of the personal data we hold about you
• Right of Correction — Request correction of inaccurate or incomplete data
• Right of Deletion — Request deletion of your data (subject to our legal retention obligations)
• Right to Object — Object to specific uses of your data
• Right of Portability — Request your data in a machine-readable format

To exercise any of these rights, please email us at exports@snehaenterprises.in with the subject line "Data Privacy Request". We will respond within 30 days.

8. Data Retention

We retain your personal data for the following periods:

After these periods, data is securely deleted or permanently anonymised.

9. Children's Privacy

Our website and services are intended solely for business-to-business (B2B) trade purposes and are directed at business professionals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If you believe a minor has submitted personal data through our website, please contact us immediately at exports@snehaenterprises.in and we will promptly delete such information.

10. Changes to This Privacy Policy

Sneha Enterprises reserves the right to update or modify this Privacy Policy at any time. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify existing customers by email if the changes materially affect how we use their data

We encourage you to review this page periodically. Your continued use of our website or services after any changes constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related questions, data access requests or concerns, please contact our Data Controller: